Refund Policy
1. Request a return within 30 days
Contact us within 30 days of receiving your order. Include your order number, the item and reason for returning it; attach photographs if it arrived damaged, faulty or incorrect. This store policy does not limit any mandatory withdrawal or defective-goods rights.
2. Item condition and exceptions
For a change-of-mind return, keep the item unused, with its tags and original packaging where available. These conditions do not remove your rights for faulty or incorrectly supplied goods. Customised, perishable, hygiene-sensitive or gift-card products may have specific restrictions where permitted by law; contact us before returning them. Sale status alone does not remove statutory rights.
3. Return instructions and address
Please contact customer service before returning an item. We will provide return instructions and the correct return address. Do not use the company registered address or an address printed on the original parcel unless we confirm it for your return.
4. Return shipping costs
Customers are responsible for return shipping costs, including orders originally delivered with free shipping, except where applicable law requires otherwise. A return label or instructions do not mean that return postage is prepaid. Any label charge will be explained before use. No restocking fee is charged.
5. Refund processing
After the return is received and inspected, we will email the approval or reason for rejection. Approved refunds go to the original payment method for the refundable amount actually paid. Payment providers typically take 3–5 business days after the refund is issued; processing can vary. Original delivery charges are refunded where required by law. Contact us if the provider’s stated processing period has passed.
6. Exchanges, cancellation and legal rights
Contact us for an exchange or cancellation as soon as possible. Cancellation may not be possible once an order has been dispatched. EU/EEA customers retain applicable statutory withdrawal and defective-goods rights; the store’s 30-day policy is additional to those rights. Where statutory withdrawal applies, legally required refund timing and standard-delivery refunds take precedence.
GAOZHISHENG TECHNOLOGY INC · Naturyco
6377 South Revere ParkwayCentennial, CO 80111
United States
